FREQUENTLY ASKED QUESTIONS
Part 1: Pre-Sales Questions
Part 2: Technical Questions
Part 3: Account and Billing Questions
PART 1: PRE-SALES QUESTIONS
How do I place an order?
To order an account simply click on the Sign-up button for the account you wish to order.
Are there any restrictions to the content I can put on my server?
Yes - child pornography and other materials that are illegal are not allowed. Click here to read our Acceptable Use Policy.
Is there a minimum time contract/commitment?
Not at all. You can pay monthly or yearly. You can also cancel at any time.
How can we offer such a good deal?
First of all, we are a true wholesale hosting provider. Most hosting sellers on the web are not.
Second, most of our customers run small businesses or personal websites, which don't use much disk space or bandwidth on our servers. As a result, even our most demanding business clients are able to save money by signing up for the same packages as everyone else.
How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. As soon as your account is set up you can immediately begin uploading via your IP address. It may take up to a few days for your domain name to resolve to our servers.
Domain Name Questions:
How long does it take to register a domain name?
It only takes a few minutes, but it may be 24 to 48 hours before the domain can actually be accessed from the web.
Where can I register a Domain Name?
If you need to register a domain please click here.
What if I already have a registered Domain name?
You have to change the DNS Servers so that your site can be activated on our servers. It usually takes 24 - 48 hours for your site to resolve to our servers. Just contact the registrar or hosting company that you registered with and ask them to change your name servers to the ones specified in your welcome email.
PART 2: TECHNICAL QUESTIONS
What happens after I order an account?
We will begin setting up your account - often within minutes of receiving your order. Once your account is ready and payment is processed, we will contact you via the email address from your Paypal account.
Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can install your own scripts. All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.
Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX components.
Is my site backed up and how often?
It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.
How fast are your connections?
Multiple 100Mbps connections.
How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
Use Your Internet Providers
Webmail:
http://yourdomain.com/webmail
Your username is your email address.
What is the path to perl?
#!/usr/bin/perl
PART 3: ACCOUNT & BILLING QUESTIONS
What method of payment can I use?
We accept credit cards and e-checks via the secure PayPal system.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.
How do I cancel my Account?
You can cancel your account at any time by canceling the subscription in Paypal.
What about billing and overdue policies?
If a Paypal payment fails, your account will be given a grace period of 24 Hours, if payment is not received within the grace period your account will be deleted from our servers.
